All Sales Final

All sales are final once an order has been shipped. We do not accept returns, exchanges, or issue refunds after shipment.

Due to the nature of collectible trading cards, we are not liable for card condition once the parcel has been mailed. All orders are carefully packaged with protective sleeves, top loaders, and bubble wrap to minimise any risk during transit.

Before You Buy

We strongly encourage all customers to:

• Review all product photos and descriptions carefully before purchasing
• Request additional condition photos if you need more detail about a specific card — contact us at support@kaiga.org before placing your order
• Understand our condition grading (see Card Condition Standards below)

Once an order is placed and shipped, it cannot be returned or refunded.

Card Condition Standards

We follow industry-standard grading to describe our cards:

• Near Mint (NM): No visible wear, may have minor printing imperfections
• Lightly Played (LP): Minor edge wear, slight scratching, no major creases
• Moderately Played (MP): Visible wear on edges/corners, minor scratches, light creasing
• Heavily Played (HP): Heavy wear, creasing, whitening, scratching
• Damaged (DMG): Severe damage, major creases, tears, water damage

Binder Quality cards are ungraded but well-maintained. Some cards may be in less-than-perfect condition if they are particularly hard to find, difficult to source, or vintage items. In these cases, specific condition details will be noted in the product description.

Our Packaging Standards

To protect your cards during transit, every order is packaged with:

• Protective card sleeves
• Top loaders
• Bubble wrap

Exceptions

We may, at our sole discretion, consider a resolution in the following limited circumstances:

• Wrong item shipped: If we send the incorrect card or product, contact us within 48 hours of delivery with photos. We will arrange for the correct item to be sent.
• Order not received: If your order is confirmed lost in transit (not delivered per carrier tracking), we will work with SingPost to investigate and resolve the issue.

These exceptions do not constitute a general returns policy.

Order Cancellations

• Before shipment: Full refund available if canceled before the order ships
• After shipment: All sales final — no returns or refunds

Your Statutory Rights (Singapore Consumer Protection)

This policy is in addition to, and does not affect, your statutory rights under Singapore law. Under the Consumer Protection (Fair Trading) Act (CPFTA), including the "Lemon Law" provisions:

• You have the right to reject goods that do not conform to contract (e.g., goods that are not of satisfactory quality, not fit for purpose, or not as described) within a reasonable time after delivery.
• For defects that become apparent within 6 months of delivery, the goods are presumed to have been defective at the time of delivery unless we can prove otherwise.
• You may be entitled to a repair, replacement, price reduction, or refund depending on the circumstances.

These statutory rights exist independently of this policy and cannot be waived.

Contact Us

For order inquiries, please contact:

Business Hours: Monday - Friday: 9:00 AM - 5:00 PM SGT Saturday: 10:00 AM - 2:00 PM SGT Sunday: Closed

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Last Updated: 10 February 2026

This policy may be updated from time to time. We will notify you of significant changes via email. Continued use of our services after changes constitutes acceptance of the updated policy.